Refund and Returns Policy
Effective Date: December 11, 2024
At BOLDCITY, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process. Please read the following terms carefully to ensure a smooth return and refund experience.
1. Eligibility for Returns
We accept returns on products purchased from our website within 30 days of the order date. To qualify for a return, the following conditions must be met:
- Condition of the Product: The product must be unused, unopened, and in its original condition. Products that have been damaged or used may not be eligible for return.
- Proof of Purchase: You must provide proof of purchase, such as an order number or receipt.
2. Return Process
To initiate a return, please contact our customer service team at info@boldcity.xyz. We will guide you through the return process and provide you with the necessary instructions.
3. Refund Process
Once we receive and inspect the returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original method of payment.
4. Return Shipping Costs
Customers are responsible for the cost of return shipping, unless the return is due to a defect or error on our part.
5. Non-Returnable Items
The following items cannot be returned:
- Personalized or customized products
- Gift cards
- Products marked as “final sale”
If you have any questions or concerns about our return and refund policy, feel free to contact us at info@boldcity.xyz. We are here to help!