boldcity

Sales Policy
Effective Date: December 11, 2024

At BOLDCITY, we are committed to providing high-quality products while ensuring a seamless shopping experience. Please review the following sales policy before making a purchase. By completing a purchase on our website, you agree to the terms outlined below.

1. Product Availability

We strive to ensure that all products listed on our website are in stock and available for immediate shipment. However, due to high demand or unforeseen circumstances, some products may be temporarily out of stock or discontinued. If an item is unavailable, we will notify you promptly via email and offer you the following options:

  • Wait for the product to be restocked.
  • Choose an alternative product.
  • Cancel your order and receive a full refund.

2. Pricing

All prices listed on BOLDCITY are in U.S. Dollars (USD). Prices may change from time to time due to promotions or other reasons. While we strive to ensure that all prices on our website are accurate, there may be occasional errors. In such cases, we will notify you and offer the option to confirm or cancel the order.

3. Order Confirmation

Once you place an order, you will receive an order confirmation email. Please review the details of your order to ensure that all information is correct. If you notice any discrepancies, please contact us immediately.

4. Payment

We accept various payment methods, including credit cards, debit cards, and third-party payment processors (e.g., PayPal). Payments must be authorized before we can proceed with the order. In the event of payment failure, we will notify you and request alternative payment methods.

5. Shipping and Delivery

  • Shipping Methods: We offer a variety of shipping methods for your convenience. Shipping fees and delivery times will be calculated at checkout.
  • Processing Time: Orders are typically processed within 1-3 business days. Shipping times depend on the delivery method chosen and your location.
  • International Orders: We currently ship only within the United States. For international inquiries, please contact customer support.

6. Order Cancellations

Orders may be canceled within 24 hours of purchase. After this period, cancellations may not be possible as processing may have begun. Please contact our customer support team as soon as possible if you need to cancel your order.

7. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately with the details and supporting images. We will arrange for a replacement or refund as per your preference.

8. Promotions and Discounts

Occasionally, we may offer promotional discounts, sales, or coupons. These offers are subject to the terms and conditions specified in the promotion and may not be combined with other discounts or offers unless explicitly stated.

9. Customer Support

If you have any questions or concerns about your order, our products, or our sales process, please contact our customer support team at info@boldcity.xyz.