Sales Policy for BOLDCITY

Effective Date: February 21, 2025

At BOLDCITY, we are dedicated to providing a seamless and enjoyable shopping experience while offering the highest-quality luxury men’s jewelry. This Sales Policy outlines the terms and conditions governing purchases made through our website https://boldcity.xyz.

1. Product Availability

  • Stock Availability:
    All products listed on our website are subject to availability. We strive to ensure that all products are in stock; however, in the event an item is unavailable after an order is placed, we will promptly notify you and offer alternatives or a full refund.

  • Pre-Orders:
    Some items may be available for pre-order. Pre-order items will be shipped as soon as they are available. You will be informed of the estimated ship date when placing your order.

2. Order Placement and Confirmation

  • Placing an Order:
    When you place an order on BOLDCITY, you are making an offer to purchase the items in your cart at the prices listed. BOLDCITY reserves the right to accept or reject your order for reasons including product availability or pricing errors.

  • Order Confirmation:
    After placing an order, you will receive an order confirmation email that includes the details of your purchase, including the products ordered and shipping information. Please verify the accuracy of the details in the confirmation email. If any information is incorrect, please contact us immediately.

3. Payment Methods

  • Accepted Payment Methods:
    We accept a variety of payment methods, including:

    • Major Credit Cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Other secure online payment options (Apple Pay, Google Pay, etc.)

  • Payment Processing:
    Payment for all orders is processed at the time of checkout. Your order will be shipped once the payment has been confirmed. If there are issues with your payment (such as insufficient funds or card expiration), your order will not be processed until the payment is authorized.

  • Currency:
    All transactions are processed in USD (United States Dollar). International customers may be subject to additional currency conversion fees by their payment providers.

4. Pricing and Taxes

  • Pricing Accuracy:
    Prices listed on our website are accurate at the time of publication. However, in the event of a pricing error, we reserve the right to cancel or modify orders. If there is a price discrepancy, we will contact you for confirmation before proceeding with the order.

  • Sales Tax:
    Sales tax will be applied to orders based on your shipping address and local tax regulations. The applicable tax will be calculated during checkout.

5. Shipping and Delivery

  • Order Processing and Shipping:
    Orders are processed within 1-2 business days of receiving payment. Orders placed on weekends or holidays will be processed the next business day. You will receive tracking information once your order has been shipped.

  • Shipping Methods and Fees:
    Shipping costs will be calculated at checkout based on the delivery method and shipping destination. We offer standard and expedited shipping options.

  • International Shipping:
    We offer international shipping to select countries. Shipping fees and delivery times for international orders will vary based on the destination.

6. Returns, Refunds, and Exchanges

  • Return and Refund Policy:
    We accept returns for unused, unworn, and undamaged items within 30 days of delivery. If you wish to return an item, please contact us for instructions. For more information, please refer to our Refund and Returns Policy.

  • Exchanges:
    Currently, BOLDCITY does not offer direct exchanges. If you need to exchange an item, please return the item and place a new order for the desired product.

  • Damaged or Defective Items:
    If you receive a damaged or defective item, please contact us immediately for a replacement or full refund. We will cover return shipping costs for defective items.

7. Customer Responsibilities

  • Accurate Information:
    It is your responsibility to provide accurate shipping and billing information when placing an order. If an order is returned due to incorrect information, the customer will be responsible for any additional shipping charges to reship the package.

  • Reviewing Terms:
    By placing an order with BOLDCITY, you confirm that you have read and understood our Sales Policy and agree to abide by its terms and conditions.

8. Limitation of Liability

  • Disclaimer:
    BOLDCITY is not responsible for any indirect, incidental, or consequential damages arising from your use of our website or the products purchased. We do not guarantee that our website will be free from errors or interruptions.

  • Product Use:
    We are not liable for any injury or damage caused by improper use of our jewelry. Customers are encouraged to follow care instructions provided with the products.

9. Governing Law and Dispute Resolution

  • Governing Law:
    These Terms and Conditions are governed by the laws of the United States and the state of Iowa. Any disputes arising under these terms will be resolved in the appropriate courts in Iowa.

  • Dispute Resolution:
    In the event of a dispute, we encourage you to contact us first. If the issue is not resolved, you agree to resolve any disputes through binding arbitration rather than through court proceedings.

10. Contact Us

For any questions or concerns regarding these Terms and Conditions, please contact our customer service team:

  • Email: info@boldcity.xyz
  • Phone Number: 563-419-1519
  • Address: 2248 Summit, Iowa, Cedar Rapids